Privacy Policy Puss88 – Our Commitment to Protecting the Personal Data of Malaysian Members

Puss88 is the responsible data controller for all personal information collected through our platform at puss88.ws. We operate in compliance with applicable data protection laws and are committed to ensuring every member's privacy is fully protected.

This Privacy Policy describes our practices regarding the collection, use, storage and disclosure of personal information you provide to us when registering, using the platform, contacting customer support, or interacting with any part of the puss88 website.

We take a privacy-by-design approach — meaning data protection is not merely a compliance checkbox, but a core value that guides how we build our systems, train our staff, and make business decisions. Your trust in puss88 depends in large part on how we handle your most personal information.

Puss88 collects various categories of personal information depending on how you interact with our platform. Below is a full list of the data we may collect:

We only collect data that is genuinely necessary to operate the platform safely and effectively. Our data minimisation principle means we never collect more than what is needed for the stated purposes.

The personal data puss88 collects is used solely for the following lawful and transparent purposes:

• Account Management: Creating, managing, and maintaining your member account — including identity verification, password resets, and profile updates.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, and processing winnings withdrawals to the same methods.
• Service Delivery: Providing access to all puss88 games and services — Sports Betting, e-sports, Live Casino, roulette and more — based on your location and member eligibility.
• Customer Support: Effectively handling member enquiries, complaints and support requests.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, hacking, money laundering, and other security breaches that could affect the platform or other members.
• Legal Compliance: Fulfilling legal and regulatory obligations — including KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures as required by the relevant authorities.
• Platform Communications: Sends you important notifications about your account, changes to our terms, promotions you have opted in to receive, and relevant security updates.
• Platform Improvements: Analysing aggregated usage patterns (not individual data) to improve puss88's performance, interface, and overall user experience.

Puss88 does not sell, rent or trade members' personal data. However, in certain circumstances, we may need to share data with selected parties for normal platform operations:

• Payment Service Providers: Transaction details are shared with payment providers such as Touch 'n Go, GrabPay, DuitNow, and FPX banks solely for processing your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game Providers: The minimum data required to initiate a gaming session is shared with licensed game providers such as Evolution Gaming and Pragmatic Play Live. This does not include your full financial details.
• Legal Authorities: Puss88 will disclose personal data to competent authorities when required by law or a valid court order — including criminal investigations or law enforcement proceedings.
• Audit & Security Services: Appointed third-party audit firms engaged to verify the integrity and security of the puss88 platform may have limited access to data strictly for audit purposes.
• Business Transfer: In the event of a merger, acquisition, or sale of puss88 assets, member data may be transferred to the new entity, provided that the new entity is bound by the same or stricter privacy policy.

All third parties receiving data from puss88 are required to comply with data protection standards equivalent to or higher than our own.

Puss88 implements comprehensive technical and organisational security measures to protect members' personal data from unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS Encryption: All communications between your browser and puss88's servers use TLS 1.3 encryption with 256-bit SSL certificates. This covers all login pages, financial transactions, and platform interactions.
• Secure Password Storage: Your account password is never stored in plain text. Puss88 uses salted hashing to store passwords securely — meaning even if our database were compromised, your password would not be exposed.
• Two-Factor Authentication (2FA): Members are encouraged to enable two-factor authentication for an added layer of account protection.
• Continuous Security Monitoring: The puss88 system is monitored 24 hours a day for suspicious activity, unauthorised access attempts, and other security threats.
• Internal Access Controls: Access to members' personal data within puss88 is restricted to staff who genuinely require it to perform their duties, in line with the "need-to-know" principle.
• Staff Training: All puss88 staff who handle personal data undergo regular privacy and data security training.

Puss88 retains members' personal data only for as long as necessary for the stated purposes, or as required by law. The following are our general data retention guidelines:

• Active Account Data: For as long as your account remains active on puss88, your personal data and account records are retained for service management purposes.
• Financial Transaction Records: Transaction history for deposits, withdrawals, and bets is retained for a minimum of 7 years after the transaction date, in line with Malaysia's financial and audit regulatory requirements.
• Identity Verification (KYC) Data: Identity verification documents such as copies of MyKad are retained for a minimum of 5 years after account closure, in accordance with anti-money laundering legal requirements.
• Communication Logs: Customer support interaction records and account-related communications are retained for 3 years.
• After Account Closure: When an account is closed at a member's request, puss88 will delete or anonymise data that is no longer required for legal purposes within a reasonable timeframe.

Once the retention period expires, data is securely deleted or anonymised in accordance with our procedures so that it can no longer be linked to any specific individual.

The puss88 platform uses cookies and similar tracking technologies to deliver a better experience, maintain session security, and understand how the platform is used. Below are the types of cookies we use:

You can manage or delete cookies through your browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of the puss88 platform — including your ability to log in and process transactions.

Puss88 uses privacy-respecting third-party analytics tools to understand overall platform usage patterns. These tools only see aggregated data and cannot identify individual users.

As a puss88 member, you have the following rights regarding your personal data. All requests can be submitted to us via email or live chat:

To submit any request relating to the rights above, please contact us at support@puss88.ws or via the platform's live chat. puss88 will process your request within 30 business days. In complex cases, this period may be extended by up to 60 days, with notice provided to you.

Puss88 takes child protection very seriously. Our platform is not intended for individuals under the age of 18 and we do not knowingly collect personal data from them.

• All members must confirm that they are 18 years of age or older at the time of registration.
• Puss88 applies age verification procedures as part of our KYC process to prevent underage use of the platform.
• If we discover that we have collected data from someone under the age of 18, we will delete that data and close the relevant account immediately.
• If a parent or guardian discovers that their child has registered on puss88, please contact us immediately at support@puss88.ws and we will take immediate action.

The puss88 platform may contain links to third-party services required for its operation — such as payment providers Touch 'n Go, GrabPay, DuitNow and FPX, as well as licensed game providers.

When you leave the puss88 platform to interact directly with third-party services, the privacy policy of the respective company will apply. Puss88 is not responsible for the privacy practices of those third parties, though we endeavour to partner only with those who uphold high privacy standards.

Puss88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements or other relevant reasons.

• When material changes are made to this Privacy Policy, puss88 will notify members via their registered email and/or in-platform notifications at least 14 days before the changes take effect.
• The "Updated" date at the top of this page will always reflect the latest version of this policy.
• Continued use of the puss88 platform after the effective date of any changes constitutes your acceptance of the updated policy.
• If you do not agree with the changes, you have the right to close your account and request data deletion in accordance with the procedure set out in Section 8.

For any questions, concerns, or requests relating to this Privacy Policy or how puss88 handles your personal data, please contact us through the following channels:

• Privacy Email: support@puss88.ws — please include "Privacy Enquiry" in the email subject line for a faster response
• Live Chat: Available 24/7 on the puss88 platform — average response time under 3 minutes
• Response Time: General enquiries are answered within 1 business day; formal data rights requests are resolved within 30 business days

You may also refer to FAQ for answers to common questions about privacy and account security at puss88.